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Refund and Returns Policy for Al Sadia Online Shopping,

Al Sadia Online Shopping – Refund and Returns Policy

At Al Sadia Online Shopping, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or unforeseen circumstances may require a return or refund. To provide clarity and transparency, we have established the following Refund and Returns Policy, which outlines the procedures, timelines, and conditions for returning products and obtaining refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must have been purchased directly from Al Sadia Online Shopping through our official website or mobile application.
  • Returns must be initiated within 07 days from the date of delivery, unless otherwise specified for certain products.
  • The item must be unused, in its original packaging, and in the same condition as received. Any product showing signs of damage due to misuse, improper handling, or negligence will not be eligible for a refund or return.
  • Products that are personalized, custom-made, or perishable are generally non-returnable unless they arrive damaged or defective.
  • Proof of purchase, such as the order confirmation or invoice, is required for all returns and refunds.

2. Non-Returnable Items

Certain items cannot be returned under any circumstances, including:

  • Gift cards and vouchers.
  • Downloadable software or digital content.
  • Health, hygiene, and personal care products once the seal is broken.
  • Clearance, sale, or heavily discounted items, unless defective.
  • Perishable goods, including food and beverages.

3. Defective or Damaged Products

Al Sadia Online Shopping takes utmost care to ensure that every product meets our quality standards. However, in the rare event of receiving a defective or damaged item:

  • Customers must report the issue within 7 days of receiving the product.
  • Shipping charges for defective or damaged items will be borne by Al Sadia Online Shopping.
  • Photographs or videos showing the damage or defect may be required for verification.
  • Once confirmed, we will offer a replacement, repair, or full refund, depending on the nature of the product and customer preference.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer support team via email, live chat, or phone. Provide your order number, reason for return, and any supporting images if applicable.
  2. Return Authorization: Our team will review your request and issue a Return Authorization (RA) number. Returns without an RA number will not be processed.
  3. Packaging the Product: Ensure the product is securely packed in its original packaging with all accessories, manuals, and tags included.
  4. Shipping the Return: Use the designated courier service or return method provided by our customer service team. Keep the shipping receipt as proof of return.
  5. Inspection and Approval: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
  6. Refund or Replacement: After inspection, we will process your refund or replacement within 7–10 business days. You will receive a notification confirming the action taken.

5. Refunds

Refunds will be issued using the original payment method used for the purchase. Please note:

  • Bank transfers or credit/debit card refunds may take 10 business days to reflect in your account, depending on your bank.
  • Shipping charges, if applicable, are non-refundable unless the return is due to a defective or incorrect product.
  • Partial refunds may be issued for products returned in a used or damaged condition, at our discretion.

6. Exchanges

Customers may choose to exchange an item for another of equal value. The exchange process is similar to the return process:

  • Contact customer service within 30 days of delivery.
  • Ensure the product is unused, in original condition, and includes all accessories and packaging.
  • Once approved, the replacement item will be shipped to the customer at no additional cost if the exchange is due to a defective or incorrect product.

7. Cancellation Policy

Orders can be canceled before they are shipped:

  • To cancel an order, contact our customer service team immediately.
  • Once the order is shipped, it cannot be canceled, and you must follow the return process to obtain a refund.
  • Refunds for canceled orders will be processed within 5–7 business days to the original payment method.

8. Shipping Charges

  • Standard shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).
  • Customers are responsible for return shipping costs unless otherwise specified by Al Sadia Online Shopping.
  • We recommend using a trackable shipping method for all returns to ensure the item reaches us safely.

9. Processing Time

  • Returns are typically processed within 7–10 business days from the date of receipt at our warehouse.
  • Refunds will be issued promptly after the inspection is complete.
  • In cases of high return volume during peak seasons, processing times may extend slightly, and customers will be notified accordingly.

10. Customer Support

Our customer support team is available to assist with any questions regarding returns, refunds, or exchanges:

  • Email: alsadia.ae@gmail.com
  • Phone: +971569115388
  • Live Chat: Available on our website and mobile app

We encourage customers to reach out promptly if there is any issue with their order to ensure a smooth resolution.

11. Additional Terms

  • Al Sadia Online Shopping reserves the right to modify this Refund and Returns Policy at any time without prior notice.
  • Any changes will be updated on our website and will apply to orders placed after the updated policy.
  • By shopping with us, customers agree to abide by the terms of this policy.

At Al Sadia Online Shopping, our goal is to provide a seamless and trustworthy shopping experience. We value your feedback and are committed to resolving any issues quickly and fairly. Whether it’s a return, exchange, or refund, our team is here to make the process as easy as possible, ensuring you shop with confidence every time.

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