Al Sadia Online Shopping

Terms and Conditions

United Arab Emirates

1. Introduction

Welcome to Al Sadia Online Shopping (“Al Sadia”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Al Sadia website, mobile application, and any related online services (collectively, the “Platform”) within the United Arab Emirates (“UAE”).

By accessing, browsing, or placing an order through our Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as all applicable UAE laws and regulations. If you do not agree with these Terms, you must not use our Platform.

2. Eligibility and User Account

2.1. You must be at least 18 years of age and legally capable of entering into binding contracts under UAE law to use the Platform.

2.2. To place orders, you may be required to create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.3. Al Sadia reserves the right to suspend or terminate accounts that contain false information, are used for fraudulent purposes, or violate these Terms.

3. Products and Services

3.1. Al Sadia offers groceries, household items, and related products through its online Platform.

3.2. All product images are for illustrative purposes only. Actual products may vary slightly in appearance, packaging, or labeling.

3.3. Product availability is subject to stock levels. We reserve the right to limit quantities or discontinue products at any time without prior notice.

4. Pricing and Payment

4.1. All prices displayed on the Platform are in United Arab Emirates Dirhams (AED) and are inclusive of applicable VAT unless stated otherwise.

4.2. Al Sadia reserves the right to change prices at any time. Prices applicable to your order will be those displayed at the time of checkout.

4.3. Payment may be made through available payment methods, including but not limited to credit cards, debit cards, digital wallets, or cash on delivery (if applicable).

4.4. By placing an order, you authorize Al Sadia to charge the total order amount, including delivery fees and taxes, to your selected payment method.

5. Order Placement and Acceptance

5.1. Placing an order on the Platform constitutes an offer to purchase products subject to these Terms.

5.2. Orders are considered accepted only when you receive an order confirmation via email, SMS, or within the Platform.

5.3. Al Sadia reserves the right to refuse or cancel any order due to pricing errors, stock unavailability, suspected fraud, or other reasonable causes.

6. Delivery

6.1. Al Sadia delivers orders within selected areas of the UAE. Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.

6.2. You are responsible for providing accurate delivery details. Al Sadia shall not be liable for delays or failed deliveries due to incorrect information.

6.3. If no one is available to receive the order at the delivery address, Al Sadia may reschedule or cancel the delivery at its discretion.

7. Returns, Refunds, and Cancellations

7.1. Returns and refunds are subject to Al Sadia’s Return and Refund Policy, which forms an integral part of these Terms.

7.2. Perishable items, fresh food, and hygiene products may not be eligible for return unless damaged or incorrect.

7.3. Refunds, if approved, will be processed using the original payment method within a reasonable timeframe, subject to bank processing times.

7.4. Al Sadia reserves the right to refuse returns that do not meet policy conditions.

8. User Obligations

8.1. You agree to use the Platform only for lawful purposes and in compliance with UAE laws.

8.2. You must not:

  • Misuse the Platform for fraudulent or harmful activities
  • Attempt to gain unauthorized access to systems or data
  • Upload or transmit harmful code, viruses, or misleading information

8.3. Any violation may result in immediate suspension or termination of access.

9. Intellectual Property

9.1. All content on the Platform, including text, logos, images, graphics, software, and trademarks, is the property of Al Sadia or its licensors.

9.2. You may not reproduce, distribute, modify, or use any content without prior written consent from Al Sadia.

10. Privacy and Data Protection

10.1. Al Sadia collects and processes personal data in accordance with applicable UAE data protection laws.

10.2. By using the Platform, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy.

10.3. We implement reasonable security measures to protect your data, but we cannot guarantee absolute security.

11. Limitation of Liability

11.1. To the maximum extent permitted by UAE law, Al Sadia shall not be liable for indirect, incidental, or consequential damages arising from your use of the Platform.

11.2. Al Sadia’s total liability in connection with any order shall not exceed the value of the products purchased in that order.

12. Indemnity

You agree to indemnify and hold harmless Al Sadia, its employees, directors, and partners from any claims, losses, or damages arising from your breach of these Terms or misuse of the Platform.

13. Force Majeure

Al Sadia shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, government actions, strikes, or technical failures.

14. Amendments

Al Sadia reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform, and continued use constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

16. Contact Information

For questions, complaints, or support, you may contact Al Sadia Online Shopping through the contact details provided on the Platform.

Last Updated: [Insert Date]

If you want, I can also:

  • Customize this for Al Sadia Supermarket branding
    • Simplify it for customer-friendly language
      • Align it with UAE Consumer Protection Law
        • Create Privacy Policy, Return Policy, or Disclaimer documents

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